Frequently Asked Questions
Everything you need to know about bringing the taste of Italy home.
How do you ensure the freshness of perishable items during shipping?
We use temperature-controlled packaging and chilled gel packs for all our cheeses and cured meats. Orders are shipped via express courier to ensure they arrive at your doorstep in peak condition.
What is the shelf life of your artisan pasta and sauces?
Our dried pasta typically has a shelf life of 12-18 months. Our authentic sauces are jarred without artificial preservatives and generally stay fresh for 24 months unopened; once opened, they should be refrigerated and consumed within 3-5 days.
Do you offer international shipping for your gift hampers?
Currently, we ship our culinary products and gift hampers across the UK and select European countries. Please check our shipping page for a full list of available destinations and regional delivery rates.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or if there is an issue with the quality, please contact our customer service team within 24 hours for a replacement or refund.
Are there gluten-free or vegan options available in your online store?
Yes, we offer a dedicated range of gluten-free pastas and several vegan-friendly pantry staples, including olive oils, balsamic vinegars, and vegetable-based antipasti. You can filter by dietary preference on our shop page.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.