Returns & Exchanges

At Carluccio's, we take pride in the quality of our authentic Italian products; if you are dissatisfied with your order, please contact us within 14 days for a resolution. Due to the perishable nature of our food items, we cannot accept returns on opened goods, but we are committed to ensuring your total satisfaction.

Return Process

• 1.
  Contact Our Team

  Email our customer service department with your order number and details regarding the specific items you wish to discuss.

• 2.
  Provide Documentation

  Attach clear photographs of any damaged packaging or quality concerns to help our specialists assess the issue quickly.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to determine eligibility for a refund or a replacement shipment.

• 4.
  Resolution and Refund

  Once approved, we will process your refund to the original payment method or dispatch a fresh replacement of your Italian favorites.